Refund Policy
Professional Disclaimer
Fi Lang provides services as an Early Years Education Consultant – School Readiness & Early Phonics Specialist.
These services are educational in nature and are designed to support general development in early literacy, school readiness, and parent understanding of foundational learning skills.
Fi Lang is not a registered psychologist, counsellor, speech pathologist, occupational therapist, or medical professional. Services provided do not include diagnosis, formal assessment, therapeutic intervention, or clinical treatment of any kind.
All guidance and recommendations are general in nature and based on professional experience in education. They are not a substitute for individualised medical, psychological, or allied health advice.
If you have concerns about your child’s development, behaviour, learning, or wellbeing, it is strongly recommended that you seek assessment and advice from an appropriately qualified professional, such as a GP, psychologist, speech pathologist, or other registered specialist.
By engaging in these services, you acknowledge and agree that all information provided is for educational and informational purposes only.
Refund Policy - Digital Products
All products sold through Phonics Foundations are digital downloads and are delivered instantly upon purchase.
Due to the immediate access and nature of digital content, all sales are final. We do not offer refunds, exchanges, or cancellations for:
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Change of mind
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Incorrect purchase
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Failure to download or access the files after purchase
Please ensure you read all product descriptions carefully before purchasing.
If you experience any technical issues accessing your files, please contact us and we will assist you to ensure you receive your purchase as intended.
If a product is found to be faulty, not as described, or fails to meet consumer guarantees, you may be entitled to a remedy in accordance with Australian Consumer Law.
Nothing in this policy overrides your rights under the Australian Consumer Law.